Coaching terms

Who you are dealing with

Each coach supplies their own coaching and is named on your booking and receipt. Matthew Ethan Lee-Mattner runs the marketplace and takes your payment as the coach's payment collection agent.

Adults only

• You must be 18 or older to book or request coaching.
• We ask for your date of birth before your first booking. We keep only the fact that you confirmed, not the date.
• Pay with a debit or credit card in your own name. Prepaid cards are not accepted for coaching.
• If a coach believes a participant is under 18, the booking is cancelled with a full refund and coaching is paused on the account.

Payment

• Prices are in US dollars and include any fee. Gamecoach adds no booking fee.
• The price you pay is shown before checkout.
• Your card is authorized when you book and charged only when the coach accepts. If the coach declines or does not answer in time, the authorization is released.
• Offers you accept from a quote, bundles, and group session tickets are charged when you pay, because the coach already set their terms.

Coaching requests

• A request you post is shown, with your display name, to active coaches of that game for 14 days or until you close it.
• Coaches may answer with offers. Nothing is charged until you accept and pay for one, and paying for an offer closes the request.
• Describe what you need without sharing contact details or anything private about other people. Gamecoach can close a request that breaks these terms.

Cancelling

• Cancel a request before the coach accepts at no charge.
• Each live session shows its policy. Flexible: full refund until 2 hours before the start. Standard: full refund until 24 hours before the start. Strict: full refund until 72 hours before the start. After the window closes and before the start, you get half back.
• For a replay review or offer, you can cancel for a full refund once the delivery date passes without delivery.
• If the coach cancels, you get a full refund.
• A bundle's unused sessions can be refunded in full until its use-by date, 90 days after you buy it, and are refunded automatically after that. A booked session you cancel inside its window goes back into your bundle; after the window, half its value is refunded. If the coach cancels a session, it goes back into your bundle.
• A group session ticket follows the session's cancellation policy. If the coach cancels the session, or has not started it 30 minutes after its start time, every ticket is refunded in full. After the session, you keep a copy of its strategy in My strategies.

Problems

Report a problem from the booking page before it completes: 24 hours after a live session, or 72 hours after a delivery. Your coach has 48 hours to offer a refund or a free redo, which you can accept or turn down. If they do not reply, or you turn it down, Gamecoach decides within 5 business days. Payment to the coach waits until it is settled. These terms do not limit your rights under the Australian Consumer Law or other consumer law that applies to you.

Conduct

• Pay for Gamecoach bookings only through Gamecoach.
• Sessions are recorded only if you and the coach both agree.
• Messages in a booking are kept so we can resolve problems and keep people safe.
• Leave honest reviews based on your own booking.

Contact

Email support@gamecoach.gg.